Your agent, live
inside your product
Web Chat uses product context, takes action, and continues conversations across channels. Live in two minutes.
Ask about your workspace
The agent understands what's on screen, finds relevant data, and can take action in your product.
Ask about your workspace
The agent understands what's on screen, finds relevant data, and can take action in your product.
Live and interactive. Paste your site to see the agent in your product.
You know the old chat widget. This is Web Chat
Old widgets follow scripts and create tickets. Web Chat brings your AI agent into the product to understand context, act, and render real UI.
The old chat widget
Scripted replies that end in a ticket form · Walls of text instead of UI · Loses the thread when the user leaves the page
The old chat widget
Scripted replies that end in a ticket form · Walls of text instead of UI · Loses the thread when the user leaves the page
Web Chat
Your agent, your model, your logic · Acts inside the product, with approval for sensitive tools · Renders your components in the thread · Resumes the conversation and knows the user on every channel you connect
Web Chat
Your agent, your model, your logic · Acts inside the product, with approval for sensitive tools · Renders your components in the thread · Resumes the conversation and knows the user on every channel you connect
Not a chat box on your site.
An agent inside your app
Embedded in your product, Web Chat understands context, takes action, and responds with your own UI.
Connects users to their profiles
When a user is identified, their details and conversation are linked to one subscriber profile.
Keeps every conversation
Review each Web Chat conversation, its messages, status, and user in the Novu dashboard.
Works in your app's context
Knows the user and current task, keeping every response relevant.
Takes real actions
Uses your tools to update records and resolve requests with approval.
Renders your components
Renders your components, tool calls, and approvals directly in the thread.
Side panel or full
screen. Your choice
Explore AI elementsSwitch layouts and customize the experience
with flexible components from AI Elements.
Deploy the ACI, not just chat
Add your agent. ACI handles identity, threads, delivery, compliance, and scale. Production-ready in under two minutes.
Identity & subscribers
Every user identified and secured with HMAC. No auth or user store to build.
Conversation history
Novu stores each Web Chat conversation so your app can resume it when a user returns.
Delivery that lands
Retries, fallbacks, and deliverability from four years of notification infrastructure.
Compliance, built in
SOC 2 Type II, HIPAA, ISO 27001, and GDPR, in US and EU data regions.
Scale from day one
The same rails the open-source Novu, ~40K GitHub stars, runs in production.
Works with your design system. Ship to production
Web Chat is a flexible React hook, not a fixed widget. Style it with your own components or any compatible library to match your brand.
Build your connection. Ship it from any builder.
Choose Web Chat and your framework. Copy the generated prompt or CLI command to connect your agent.
Configure your agent
Pick a channel and framework.
Connect this project's Vercel AI SDK agent to Web Chat with Novu using instructions from https://novu.co/agents.mdWe never run your brain. Novu brings your agent to the web
and carries every conversation, while your code, model, prompts, tools, and logic remain entirely yours
Connect the agent you already use: Vercel AI SDK, LangChain, Mastra, or custom code.
Swap models or frameworks without rebuilding Web Chat or losing conversation history.
Your prompts, tools, model calls, and keys stay in your infrastructure. Novu carries conversations, not your agent’s logic.
Put your agent inside your product
Keep your agent’s model, runtime, and logic. One agent, every channel, one conversation.